Terms & Conditions


Please read the following carefully

These terms and conditions ("Terms and Conditions") control your use of this website SABHospitality.com ("Website"). In these Terms and Conditions, "SAB Hospitality Services" is referred to as the "Company", "us," or "we."

'You' refers to a user or a paying customer. If you are a company or another person who gives access to company products, you agree to take responsibility in full in case of damages or indemnification that could properly lie against the customer.

The SAB Hospitality Services website (the 'Site'), the educational services made available through the site and the content (the 'Products') are owned, operated and maintained, as applicable, by SAB Hospitality Services ('we', 'our', 'us', or the 'Company'). The Site, Products and Content are, collectively, the 'Company Products'.

By (a) using or accessing the Company Products, including, but not limited to downloading or accessing, (b) offering a Course through the Site or through Software; you agree to the terms and conditions set forth in these Terms of Use (the "Terms").

By using this website or its Products and Services, You Agree and Warrant that you have read, understood, and agreed to be Bound by these terms. Company's privacy policy can be found at Privacy Policy. If you do not accept these terms, you must not use - and are not authorized to use - all or any portion of the company's website and its products or services (as defined below).

Please read them carefully before you use the services of this site.

You should not use this site in an unlawful manner; you must respect the website terms and conditions and follow the Privacy Policy.

Under no situations or circumstances, will the company be liable for any change in the content which it provides on the website through its products and services, including but not limited to any errors, omissions, loss, or damage experienced in connection with the use of exposure, any content made available via our products, services, or various resources such as email, blog etc.

Our services are free to any user with access to the Internet. However, we are not responsible for the charges incurred for the usage of hardware, software, or internet services provider fee. Also, the user is fully responsible for the proper functioning of computer hardware and internet access.

You will be required to use login credentials for some of the sections on the site and the company reserves the right to block access to our services for any user who does not follow these conditions.

We make sure that users get uninterrupted access to our service, but there is no obligation to do so.

SAB Hospitality Services is not responsible and is not obligated for issues in your network or server beyond certain limits.

Website usage guidelines

Do not insult, abuse, harass, stalk, threaten, or otherwise infringe the rights of others;

Do not publish, post, distribute or disseminate any defamatory, infringing, indecent, offensive or unlawful material or information.

Do not upload, install, transfer files which are protected by Intellectual Property Laws or software which affect other computers.

It's prohibited to edit HTML source code, reverse engineer or attempt to hack.

Do not run Spam services/scripts or anything which could affect the infrastructure, and in turn, the users.

Do not communicate spam, advertise, or sell services such as digital downloads, eBooks, or phishing links.

You may not copy, distribute, and indulge in plagiarism with website content or user submitted content.

Do not use any content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

Links and Hyperlinks Terms

This website may have links to other websites. We do not undertake any control on the content of these websites; nor are we responsible for their website content. The sole purpose of the links included are to provide users information. Hence, SAB Hospitality Services will not be held responsible.

You may not mirror or frame the homepage or any other pages of this Site on any other website or webpage.

Do not link to SAB Hospitality Services pages and subpages with spam links/anchor text, which could provide a false impression.

This may create misunderstanding for the users.

Do not use or include copyrighted or registered trademarks, or Intellectual property images, design or content as a link to SAB Hospitality Services website.

Do not link to pages which support racism, terrorism.

Do not link to pages which provide pornographic content and violate human and animal rights.

Do not link pages to content which infringes the intellectual property of any third party, person or entity.

Do not link pages to content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

Copyright and Intellectual Property

We value and respect others intellectual property and expect our users to do the same.

The entire contents of the Site are protected by copyright and trademark laws. The owner of the copyrights and trademarks are SAB Hospitality.com, its affiliates, or other third party licensors. The material on the site, including text, graphics, code and/or software is copyrighted and belongs to SAB Hospitality Services, therefore you may not duplicate, modify, publish, or reproduce the content in any manner.

SAB Hospitality Services does not take any responsibility for the content on other sites (except our partners and affiliates), that you may find when searching or accessing SAB Hospitality Services products or services. The Privacy Policy and Terms of Use of the sites that you visit will administer that material.

SAB Hospitality Services has all the rights to disable or prohibit access to the users who do not respect and involve in the infringement of SAB Hospitality Services intellectual property.

You are not allowed to use any of the digital images or logos from the website. In case of copyright issues, there has to be a written consent from the trademark owner.

Claims of Intellectual Property Violations

If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.

The authorized person who will act on behalf of the owner of the copyright, should send a digital or physical signature.

A description of the copyrighted work that you claim to be infringing your IP.

A description of where and how the material that you claim is infringing is located on the SAB Hospitality Services website, with enough detail that we may find it on the website.

Contact Details - Address, telephone number, and email address.

A statement by you, that the information which you provided is accurate and your claim of the copyright or intellectual property is on your owner's behalf

You can reach SAB Hospitality Services to notify your claims of copyright by writing to Help and Support Team.

Transaction Terms

If you believe that your work has been used without your permission in a way which prompts for copyright infringement. Please provide us with the information given below and we will act on it.

To make a transaction on SAB Hospitality Services website, you are bound to pay for that transaction.

Please pay close attention to your payment details such as total bill, taxes, shipping costs, and discounts.

There are certain products which require additional Terms and Conditions which you have to agree to before you make the purchase.

If a delegate has completed the course and is eligible for a certificate, then same shall be delivered to the address provided by the delegate within 30 working days.


No additional or different terms contained in any purchase order, document, transmission or other communication shall be binding upon SAB Hospitality Services unless agreed to by SAB Hospitality Services in writing.

Privacy Policy


Please read the following carefully

This Privacy Policy ("Policy") explains in general terms how SAB Hospitality Services and controlled entities ("We" "our" or "us") protects the privacy of your personal information. This Policy sets out how SAB Hospitality Services aims to protect the privacy of your personal information, your rights in relation to your personal information managed by SAB Hospitality Services and the way SAB Hospitality Services collects, holds, uses and discloses your personal information.

We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

1. What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about a natural person whose identity is apparent or can reasonably be ascertained from the information or opinion.

Sensitive information may be required to be collected in order for SAB Hospitality Services to provide you with products and/or services. Sensitive information is a type of personal information and will only be collected where it is reasonably necessary for one or more of SAB Hospitality Services functions and/or activities. An example of sensitive information and its use includes when we ask of you to disclose any medical issues or conditions that may be of relevance for your booking.

2. How do we collect personal information?

Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about accommodation or other products and services; when you enter competitions, register for promotions or when you request brochures or other information. We may also collect information when we invite you to complete surveys or provide us with feedback or when you register as a member and complete your personal profile and preferences.

Other organizations may also provide us with your information in order to allow us to facilitate the provision of a product and/or service of ours.

3. Why do we collect personal information?

SAB Hospitality Services collects, holds, uses and discloses your personal information where it is reasonably necessary for the purposes of:

providing you, or an entity with which you are connected, with travel advice, travel products and associated services;

accounting, billing and other internal administrative purposes;

developing and facilitating a business relationship with you or an entity with which you are connected; and

Identifying and informing you of services that may be of interest to you.

4. What personal information do we collect?

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements. We also collect information that is required for use in the business activities of SAB Hospitality Services including, for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. In some circumstances SAB Hospitality Services may also hold other personal information that has been provided by you.

We are required by law to obtain your consent to the collection of sensitive information. In order for us to provide the services you request, you consent to the collection of all information which is provided to us for use in accordance with this Policy, unless you tell us otherwise.

5. When we act as agent

When we sell products and services to you, we usually do so as agent for the wholesaler or provider of those products and services. This means that we usually collect personal information about you both for our internal purposes, and on behalf of the parties for whom we act as agent for their internal purposes. Accordingly, the consent you provide under this Policy to the collection of personal information by us, applies equally to the parties whose products and services we sell. For example, if you purchase a hotel booking from us, then under this policy you will have consented to your personal information being used by us, being provided to that hotel to enable your accommodation to be booked and being used by the hotel.

We act as agent for many hundreds of companies, so it is not possible for us to set out in this statement exactly how each of these companies will use your personal information, but we are happy to provide more specific information to you if you contact us via the details provided in section 12 of this Policy. Where personal information is used or disclosed, SAB Hospitality Services takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to SAB Hospitality. However, without certain information from you, SAB Hospitality Services may not be able to provide its products and/or services to you.

6. How do we use personal information?

We will use your personal information to provide you with accommodation and travel related products and/or services.

We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes:

identification of fraud or error;

regulatory reporting and compliance;

developing, improving and marketing our products and services;

servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you or you have identified an interest in;

involving you in market research gauging customer satisfaction and seeking feedback regarding our relationship with you;

to facilitate your participation in loyalty programs;

for marketing activities; and

internal accounting and administration

7. Direct Marketing

SAB Hospitality Services may use and disclose your personal information in order to inform you of products and/or services that may be of interest to you. Should you no longer wish to receive information on promotions and services we think may be of interest to you, participate in market research, or if you would like to opt-out of receiving any promotional or marketing communications, kindly e-mail us at the contact details provided in section 12 of this Policy. Alternatively, you can opt-out through the mechanism contained in any marketing communication to you.

8. Is the information disclosed to third parties?

We may disclose your personal information:

as permitted or required by law;

to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

to our third party service providers as well as to our related entities;

to third parties such as hotels and other accommodation providers and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your accommodation arrangements;

to third parties we have contracted with who may involve you in market research for the purpose of servicing our relationship with you and improving the services we provide.

The third parties to whom we disclose your personal information may also be taken to have collected your personal information in their own right, for their internal use. For more information, see the heading above, titled “When we act as agent”.

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purpose for which it was supplied.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

9. Trans-border data flows

In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers.

Given the nature of the travel industry it is inherently difficult for us to disclose as part of this Policy each of the specific countries in which the recipients are likely to be located.

Before disclosing any personal information to an overseas recipient, SAB Hospitality Services takes steps reasonable in the circumstances to ensure the overseas recipient complies with the Indian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law.

10. Security of information

SAB Hospitality Services has implemented stringent physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. SAB Hospitality Services regularly reviews security and encryption technologies and will strive to protect information to the fullest extent possible.

11. Access and correction of personal information

SAB Hospitality Services takes steps reasonable in the circumstances to ensure the personal information it holds is accurate, up-to-date, complete, relevant and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by SAB Hospitality Services. If at any time you would like to access or correct the personal information that SAB Hospitality Services holds about you, or you would like more information on SAB Hospitality Services approach to privacy, please contact SAB Hospitality Services via the contact details set out in Section 12 of this Policy. SAB Hospitality Services will grant access to the extent required or authorized by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.

To obtain access to your personal information:

you will have to provide proof of identity to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected;

SAB Hospitality Services requests that you be reasonably specific about the information you require; and

SAB Hospitality Services may charge you a reasonable administration fee, which reflects the cost to SAB Hospitality Services for providing access in accordance with your request.

If SAB Hospitality Services refuses your request to access or correct your personal information, SAB Hospitality Services will provide you with written reasons for the refusal and details of complaint mechanisms. SAB Hospitality Services will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of SAB Hospitality Services.

SAB Hospitality Services will endeavor to respond to your request to access or correct your personal information within 30 days from your request.

12. Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

13. About our website

13.1. When You Visit Our Website

If you visit SAB Hospitality Services website to browse, read or download information, our system will log these movements. These web site logs are not personally identifiable and SAB Hospitality Services makes no attempt to link them with the individuals who browse the site. When you come on to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyze how people use our site, such that we can improve our service.

13.2. Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

13.3. Linked Sites

Our website may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites that you directly interact with. We encourage you to read the privacy statements of any linked sites as their privacy policy may differ from ours.